FAQs

To ensure a secure and seamless payment process, we use Shopify Payments by Shopify. Your payment is protected, providing you with assurance.

To apply a promo code, simply input it in the "Discount Code" area during checkout. Make sure it’s entered correctly before completing your order, as retroactive application post-checkout may not be viable.

Absolutely! Once your order has been dispatched, you will receive tracking information via email. This allows you to follow your order until it arrives at your home. Track Your Order

If you have questions about your order, our dedicated customer service team is here to help. Contact us at Support@maehob.shop. For quicker support, please include your email address and order number.

To modify or cancel your order, please contact Customer Service at Support@maehob.shop. We will do our best to accommodate your request. Please be aware that cancellations may not be possible once an item has been dispatched. For further details, review our Refund and Return Policy.

If you're facing delays or complications with your order delivery, please first check with the carrier to confirm the delivery address. Additionally, providing your phone number can aid in filing a claim with the carrier to locate your package, usually within a week.

Once your return is authorized, keep track of the return tracking number. After the item reaches our facility, we will process your refund quickly within 2-3 business days.

For products that require assembly, instructions are provided within the product packaging. If you need further assistance, please reach out to our customer service at Support@maehob.shop, and we can supply online instructions for your item.